Dear Dr. Lam,

I don’t know quite where to begin. A simple “thank you” seems so inadequate for my very pleasant experience and incredible surgical outcome. My husband and I “found you” on the Internet and all I can say is that it has been a “God thing”……from start to finish. Only He could have placed us in such caring, compassionate and competent hands such as yours.

From the very first telephone conversation with your patient care coordinator, Constanze, we knew we were on the right path. She, Marcy, Dianne, Donna, Linda and the rest of your staff have been amazing — standing ready to serve in every possible way. Congratulations for putting together such an amazing team! One of the things we were most impressed with is the fact that every one of your staff spoke so highly of you…and we could tell they were sincere in making such compliments. They spoke; of course, of your incredible surgical skills but what spoke volumes to us was their words about your character. Bravo, Dr. Lam! After meeting you, we, too, can also attest to these undeniably true statements about your integrity, humility, honesty, and passion for your work.

Thank you for the priority you place on patient education. I left my consultation with all of my questions answered. Your website is incredibly informative. The virtual consultations, patient videos, testimonials and diaries, were most helpful. I would not have had the same experience without them! I clung to every word and watched them over and over again. (A HUGE “thank you” to all your patients who did this so that others might benefit. I thank them from the bottom of my heart!) I found my experience to be much like those on the video — only better! I appreciate the fact that you are careful NOT to paint a “rosier” picture than one might expect, although my experience was indeed “rosier” than I had anticipated! Thanks also for repeating instructions and expectations until you feel certain your patients have grasped every ounce of information. You know all too well that the first time we hear something, it doesn’t always “take”…thanks for anticipating our to need to hear it a couple more times to really “stick” in our minds. You are insightfully attuned to the needs of your patients.

Beth is amazing! She was very kind and nurturing the morning of my surgery. She has a unique gift of making one feel at ease. I was a bit nervous upon arrival, but after talking with her for a few short minutes, I was completely at peace. She asked me about my husband and children and listened intently as I rambled on and on about these precious treasures in my life. I drifted off into “La-La Land” with those happy, sweet thoughts as a result. It could not have been a more positive experience.

A few days after my surgery, I had a few red, pimple-like bumps that were a bit disconcerting to me. You were very reassuring over the telephone, Dr. Lam, calling me several times to check on me. I did exactly what you said to do and they went away. It turned out to be nothing, really, but I appreciate the fact that neither you nor your office staff treated me like I was a whiney paranoid wimp! As an out-of-state patient never once did I feel abandoned or left wishing I had chosen a surgeon in my home state. This could not be further from the truth — it couldn’t have gone more smoothly! Your office staff is great in coordinating my schedule for my office visits — both preand post-op — to my convenience and with as few visits as possible. I sincerely hope this letter encourages those who may be contemplating surgery or other procedures to not let distance be a factor. You are certainly worth every mile “flown” or “driven” and I mean that most sincerely. When one is having permanent changes made to their face, you want to go to the very best facial plastic surgeon…and I believe that to be you, Dr. Lam! Not only do you have a mile-long list of most impressive credentials, you have a total character quality package that sets you apart from the rest.

I’m sorry if I’ve rambled a bit, but I felt compelled to do so because I know how important feedback is to you, because you care so deeply for your patients and your main goal is to see that they are cared for in the best possible way. It is no surprise that the recurrent theme from your patients and office staff is that you are “the Best”. It’s because it is simply true….

Very Sincerely,